Klientify Terms of Service Version: 3.0 Last updated: February 12, 2026 1. General provisions These Terms govern the use of Klientify and related websites, dashboards, APIs, automations, integrations, support channels, and optional AI-supported features (together, the "Services"), provided by Jan Krajnak, entrepreneur, address: 769/2, PL-34-604 Przyszowa, Poland, NIP: 7343609750, e-mail: contact@klientify.me ("Service Provider"). Unless the parties execute a separate written agreement, these Terms form the binding B2B agreement between the Service Provider and the customer using the Services ("Customer"). 2. Main definitions For the purposes of these Terms: - "Customer" means the person or entity entering into the agreement with the Service Provider, - "User" means an individual authorized by the Customer to use the Services, - "End Customer" means the Customer's own customer, patient, guest, member, caller, or other service recipient, - "Third-Party Provider" means any external provider used as part of the Services, including hosting, infrastructure, analytics, communication, and payment providers, - "Beta Feature" means a feature designated as beta, preview, pilot, experimental, or similar. 3. Scope of the Services The Services may include: - user accounts and workspaces, - booking, scheduling, and calendar management, - customer records and operational workflows, - membership, pass, subscription, payment, and notification tools, - API access, reports, integrations, automations, and analytics, - optional AI-supported summaries, workflow assistance, or communications features. The precise scope depends on the selected plan, enabled features, configuration, and current product availability. 4. Nature of the Services Klientify is a business tool intended to support operational processes. It does not replace the Customer's own business judgment, staffing, legal compliance, operational review, or customer-service obligations. Optional AI-supported outputs may be incomplete, inaccurate, delayed, or contextually wrong. The Customer remains responsible for validating critical information such as bookings, dates, times, payment status, service details, notices, and customer communications. 5. Customer obligations The Customer is responsible for: - configuring services, prices, durations, resources, locations, availability rules, exceptions, storefront settings, and customer-facing content correctly, - reviewing and confirming critical operational actions where appropriate, - ensuring that all data, prompts, scripts, notices, and policies supplied to the Services are lawful and up to date, - maintaining a lawful basis for collecting and using End Customer data, - providing legally required notices to End Customers, including transparency regarding AI-supported interactions where applicable, - for any hosted storefront, ensuring the seller identity, terms of sale or use, privacy policy, refund or withdrawal information, and other required consumer-facing disclosures are complete and presented to End Customers, - keeping credentials secure and limiting access to authorized users, - using the Services in compliance with law, contract, and third-party rights. 6. Prohibited uses The Customer must not use the Services: - for unlawful activity or infringement of third-party rights, - to process highly sensitive or tightly regulated data unless expressly agreed in writing, - for emergency handling or use cases requiring guaranteed immediate human intervention, - as a substitute for regulated professional advice, - to bypass, probe, or interfere with security controls, - to mislead people about the nature of AI-supported interactions where the law requires transparency. 7. Third-party providers and dependencies The Services rely on Third-Party Providers. The Service Provider is not responsible for outages, latency, API changes, vendor-side suspensions, or degradation attributable to Third-Party Providers, except to the extent caused by the Service Provider's own breach of law or contract. 8. Availability, maintenance, and changes We aim for commercially reasonable availability but do not guarantee uninterrupted or error-free operation. We may perform maintenance, release updates, modify features, replace vendors, or discontinue Beta Features where reasonably necessary. 9. Accounts, access, and security The Customer is responsible for activity conducted through its accounts and credentials. The Service Provider may suspend access, require credential resets, rotate keys, or take other protective action where reasonably necessary for security, abuse prevention, or legal compliance. 10. Fees and payment Paid features require payment in accordance with the applicable order, checkout, or pricing. Unless otherwise stated: - fees are charged in advance, - subscriptions renew automatically until canceled, - taxes may apply in addition to stated prices, - delayed payment may result in suspension of paid features. Payment instrument data is processed by the relevant payment provider, including Stripe, under that provider's own terms. 11. Data protection roles and DPA Each party acts as an independent controller for its own business operations. Where Klientify processes End Customer operational data on behalf of the Customer, the Customer is usually the controller and the Service Provider acts as processor or sub-processor. For storefronts, product pages, and hosted checkout flows created by the Customer, the Customer is usually the merchant or seller of record unless expressly agreed otherwise in writing. The Klientify Data Processing Agreement forms part of the contractual framework whenever Article 28 GDPR or equivalent processor terms are required for the Services. 12. Intellectual property All rights to the Services, software, documentation, interfaces, branding, and related materials remain with the Service Provider or its licensors. Subject to these Terms and payment of applicable fees, the Customer receives a limited, non-exclusive, non-transferable, revocable right to use the Services for its internal business purposes. 13. Customer content and feedback The Customer retains rights to its own data and content. The Customer grants the Service Provider the rights necessary to host, transmit, process, transform, and display such content solely for service delivery, support, security, legal compliance, and service improvement in aggregated or de-identified form where lawful. If the Customer provides feedback or suggestions, the Service Provider may use them without restriction and without separate compensation. 14. Disclaimer of warranties Except where mandatory law provides otherwise, the Services are provided on an "as is" and "as available" basis. The Service Provider disclaims warranties regarding uninterrupted availability, fitness for a particular purpose, merchantability, error-free AI output, perfect synchronization, and guaranteed business outcomes. 15. Limitation of liability To the maximum extent permitted by law in B2B relations: - the Service Provider is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, - the Service Provider is not liable for lost profits, revenue, business opportunity, reputation, goodwill, or expected savings, - the Service Provider is not liable for claims arising from Customer misconfiguration, outdated Customer content, missing legal notices, failure to review critical actions, or misuse of the Services, - the Service Provider's aggregate liability arising out of or related to the Services is limited to the fees actually paid by the Customer for the six months preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded under applicable law, including liability for intentional misconduct. 16. Suspension and termination The Service Provider may suspend or terminate access with immediate effect if: - the Customer materially breaches these Terms, - fees are overdue, - the Services are used unlawfully or in a way that creates security, abuse, or legal risk, - required by law, regulator, court, payment provider, telecom operator, or infrastructure provider. The Customer may stop using the Services and disable renewals in accordance with the applicable plan or separate agreement. 17. Complaints and notices Complaints and legal notices should be sent to: contact@klientify.me. The notice should describe the issue in enough detail to allow investigation. 18. Governing law and disputes These Terms are governed by Polish law. In B2B relations, disputes are subject to the court competent for the Service Provider's seat unless mandatory law provides otherwise. 19. Final provisions If any provision of these Terms is found unenforceable, the remaining provisions remain in effect. These Terms take effect on publication and may be updated from time to time. Material changes may be communicated by e-mail, in-app notice, or publication on the website.